Case Study: Leading Retailing Company achieves 100% remote Oracle Retail go-live with Wipro

Delivering 100% Remote Go-Live of App Suite during COVID-19 Lockdown to a Retailer

Leading Retailing Company, a clothing retailer in Africa with more than 10,000 employees, was running a 20-year-old Retek 7 environment with heavy customizations and multiple integrations across merchandising, distribution, stores, POS, finance, and analytics. The company chose Wipro to upgrade to Oracle Retail Application Suite V16, but the project faced a major challenge when COVID-19 lockdowns hit just before cutover, making the planned on-site go-live impossible.

Wipro executed the cutover and go-live fully remotely using a tightly coordinated 4Cs approach focused on customer objectives, confidence, communication, and 24x7 coverage. The implementation was completed in three slots over 10 days, with business users working through most of the transition, and it resulted in the first 100% remote Oracle Retail go-live. The upgrade delivered a more reliable, secure, and standardized platform that improved system integration and positioned Leading Retailing Company for future growth, scalability, and modernization initiatives.