Case Study: DC Water achieves 25% process automation with Wipro's cloud-based portal and mobile app

DC Water’s Cloud App Throws Digital Avenues Wide Open to Field Staff

DC Water, a major US water utility, faced challenges with its manual, paper-based processes for asset management and third-party contractor work. These processes were error-prone and inefficient. To address this, DC Water partnered with Wipro to create a cloud-based portal and mobile application to digitize operations and integrate siloed systems.

Wipro developed a flexible, Azure-based web and mobile solution that automated workflows and integrated with existing systems like Maximo. The implementation by Wipro resulted in 100% elimination of paper transactions, 25% process automation, and a 40% reduction in time to market. The solution also led to a 15% improvement in KPIs and significantly reduced training time.

DC Water

Thomas L. Kuczynski

Chief Information Officer