Case Study: bp achieves faster ArcGIS administration with Wipro’s self-service portal

bp Boosts ArcGIS Administration with Self-Service Portal

bp, an energy company managing more than 20 ArcGIS Enterprise deployments across regions such as the Gulf of Mexico, Canada, and Asia-Pacific, faced the challenge of repetitive manual administration and a growing number of redundant support tickets. To streamline these geospatial operations, bp worked with Wipro to improve ArcGIS administration through a centralized self-service approach.

Wipro and bp developed a self-service portal that centralizes routine tasks across all ArcGIS portals, automating functions like custom report generation and information banner deployment while adding real-time analytics and role-based access. The result was greater operational efficiency, better deployment visibility, and a dramatic reduction in ticket resolution time from days to almost instantly, helping bp manage its ArcGIS environment more effectively with Wipro.

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