Case Study: Global Petrochemicals Company improves truck utilization by 66% with Wipro Dispatch Management System

Automated truck terminal revs up global petrochem company’s dispatch processes

Global Petrochemicals Company, a top global petrochemicals producer operating in more than 50 countries, was struggling with truck terminal and dispatch management issues at its Saudi Arabia industrial site. Manual truck tracking, delayed dispatch updates, and human error were increasing cycle times and making it difficult to manage a daily fleet of more than 120 trucks. Wipro was brought in to deliver a Dispatch Management System (DMS) and related terminal automation services.

Wipro implemented an SAP-enabled truck terminal system with real-time integration to SAP, WebMethods, OCR-based truck recognition, and mobile-friendly tools for vehicle registration and dispatch monitoring. The solution gave dispatchers live visibility into truck movements, shipment details, and checkpoints, reducing alert notification time by 80%, truck inspection time by 67%, and truck cycle time by 41%, with potential truck utilization improvement of 66% per day.