Case Study: Leading American Electric Scooter and Bike Sharing Company achieves 40% Efficiency Gain with Wipro

Achieving Measurable Benefits for a Leading American Electric Scooter and Bike Sharing Company

The Leading American Electric Scooter and Bike Sharing Company, a dockless scooter and bike sharing provider, was looking to grow its user base while overcoming large backlogs, tight timelines, COVID-19 lockdown disruptions, inconsistent operating procedures, and limited historical data for volume and future forecasting. Wipro supported the company with design, training, and development services to help address these operational challenges.

Wipro implemented a solution that improved customer interactions, mobilized skilled transport and logistics resources, enabled a 24/7 work-from-home setup in under 48 hours, and trained staff in less than five days with better planning and scheduling. As a result, Wipro helped the client achieve a 40% increase in efficiency, faster turnaround on operational issues, and higher customer satisfaction.