Case Study: UK-Based Telecom Service Provider reduces invalid compensation claims with Wipro

A UK-based telecom service provider saves USD 1.28 million annually by reducing invalid adjustments and waivers by 71%

The client, a UK-based telecom service provider, faced a significant challenge with an error-prone compensation process that resulted in 38% of its adjustment spending being invalid. To address this costly issue and improve efficiency, they partnered with Wipro to reengineer their workflow.

Wipro implemented a centralized web application alongside outlier management and a new validation process requiring supervisory approval. This solution successfully reduced invalid compensation claims by 71%, delivering annualized direct savings of USD 1.28 million for the UK-based telecom service provider.