Case Study: Multinational Robotics Organization achieves 85-99% cycle time reduction and higher user productivity with Wipro

A Switzerland based leading global technology company goes digital to enhance user productivity

The Multinational Robotics Organization, a Switzerland-based global technology company, was facing major user enablement challenges as it pursued digital transformation. It lacked visibility into user experience for more than 65% of applications and processes, ticket resolution was slow, and outdated SLAs did not focus on productivity or engagement. The organization worked with Wipro and its digital workplace services to address these issues.

Wipro implemented persona-based design workshops, monthly service targets, and a move to a new digital workspace using O365, Windows 10, and Windows servicing, supported by Wipro Digital Factories and end-to-end design automation. The results were significant: cycle times for joiners, movers, and leavers improved by 85–99%, user efficiency increased by 45%, ticket volumes fell by 53%, 1.36 million hours were saved through service request automation, and Cloud Office adoption reached 99%.