Case Study: a leading UK-based communications service provider achieves faster CPE delivery and $1.38M early revenue with Wipro

A leading communications service provider implements an order tracking mechanism to reduce cycle time, enabling savings of USD 1.38 Million annually

A leading UK-based communications service provider faced challenges with its non-standard, manual order management processes for Customer Premises Equipment (CPE). This lack of a tracking mechanism caused significant delays in supplier deliveries and task closures, leading to customer escalations and requiring additional effort from the team to manually chase orders. Wipro was engaged to address this critical operational issue.

Wipro implemented a solution in the form of a Project Pipeline Report (PPR) tool, which extracted near real-time data from the client's CRM to track the entire order lifecycle. This tool enabled the team to proactively manage supplier deliveries, analyze trends, and identify potential delays. The solution delivered substantial results, including a 51% reduction in cycle time for key orders and enabling early revenue realization of $1.38 million per annum for the client, while also significantly improving customer satisfaction.