Case Study: a Japanese automotive manufacturer reduces warranty transaction costs by 30% with Wipro’s Siebel Warranty Management Application

A Japanese automotive manufacturer reduces warranty transaction costs by 30%

A leading Japanese automotive manufacturer, one of the world's largest producers of motorcycles, faced significant challenges with its legacy aftersales and warranty processing system. The outdated infrastructure hindered business efficiency and slowed resolution times, impacting customer satisfaction. The manufacturer partnered with Wipro to modernize its operations using the Siebel Warranty Management Application.

Wipro implemented a Siebel-based Warranty Management System to replace the legacy mainframe, integrating it with the client's dealer portal and other enterprise applications. This solution streamlined claims processing, customer service, and warranty administration. The project delivered substantial results for the client, including a 30% reduction in warranty transaction costs and a process where 80% of claims are now auto-approved without adjudicator involvement. Wipro's implementation also led to improved product quality, reduced warranty costs, and increased extended warranty revenues.