Case Study: a leading electric car manufacturer streamlines supplier finance with WinWire’s AI-powered chatbot

World’s Leading Electric Car Manufacturer automates 10,000+ supplier queries with WinWire Technologies

The customer, a world's leading electric car manufacturer, faced operational inefficiencies as its finance team spent the majority of their time handling payment and purchase order queries from over 10,000 global suppliers. To improve supplier relationships and optimize resources, the company partnered with WinWire Technologies to harness the power of an AI-powered chatbot to automate these interactions.

WinWire Technologies developed a chatbot powered by Azure AI to reshape the accounts payable function. The solution integrated with ServiceNow and used communication channels like email and Skype to handle supplier queries, handing off to human agents when necessary. This resulted in an improved supplier-buyer relationship, increased business revenue, and reduced operational cost for the customer.