Brother Uses Customer Feedback to Drive Performance With Winsby’s Customer Satisfaction Survey Process
Brother
Peter Ruggeri
Customer Service Manager

Winsby is a business development firm in Chicago providing services to companies since 2003 —they help businesses grow. Generally, they start with market research to determine what is most important to customers and to compare the company to its competition. They then develop a strategy for growth. The tools they use include: list expansion and market research through their call center, emails, websites, SEO, customer satisfaction surveys, social media, automated marketing tools, analytics reports, videos, and media relations. They monitor their progress and obtain feedback through regular conference calls with clients.
Showing 12 Winsby Customer Success Stories
Brother
Peter Ruggeri
Customer Service Manager
Edcoat
Jeff Williams
Director
Expanded Technologies
Brett Bushey
Vice President
Groff Tractor
Chelsea Bithell
Chief Executive Officer
HEART Certified Auto Care
Brian Moak
Director
Kold Ban International
Jim Burke
Vice President
Luby Equipment Services
Doug Juergensen
Vice President and Chief Operating Officer
Martin Implement
Bruce Novak
Owner
McCann
Jim McCann
President and CEO
NEL Frequency Controls
Chuck Ulland
President
Runnion Equipment
Pat Runnion
Chief Executive Officer
Sharp Packaging Systems
Micah McDowell
Vice President, Sales and Marketing
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