Case Study: Consumer Support Services achieves passwordless authentication and 94% fewer account lockouts with WinMagic MagicEndpoint

Consumer Support Services - Customer Case Study

Consumer Support Services (CSS), a 2,500-employee healthcare organization in Ohio, faced a growing security problem in 2023: a distributed digital ecosystem (VDI, Microsoft Azure and Office 365, remote support systems) tied to Active Directory and publicly accessible, creating exposure to credential-based attacks and widespread password fatigue. After evaluating IdPs like Okta, Duo and Azure MFA, CSS selected WinMagic and its MagicEndpoint product to eliminate passwords as the primary authentication factor and address inconsistent security controls across systems.

WinMagic deployed MagicEndpoint with a streamlined onboarding that registered users’ mobile phones, required no additional IdP accounts, and resolved configuration issues during rollout. The WinMagic solution immediately cut password reset requests by 76% and user account lockouts by 94% year-over-year, centralized account management, reduced IT workload, improved troubleshooting, and significantly lowered the risk of credential-based attacks — while staff adoption and satisfaction increased and CSS continues to work with WinMagic on ongoing enhancements.

Consumer Support Services

Ian Armstrong

Systems Engineer