Case Study: Trancom improves logistics matching efficiency with WingArc MotionBoard

Trancom, Inc. - Customer Case Study

Trancom, Inc., a logistics service company based in Japan, faced a significant challenge in matching empty trucks with cargo shipments. After the 2008 Global Financial Crisis, a capacity shortage meant matching rates were low at 40%, and the work of their adjusters was inefficiently concentrated in the mornings. They turned to WingArc and its MotionBoard business intelligence solution to help solve this problem.

WingArc's solution involved implementing MotionBoard dashboards that visualized key performance indicators and customer data for all employees. This allowed even new staff to perform like skilled workers, leading to a direct increase in sales and improved customer satisfaction. The system also visualized individual employee performance and goals, which improved staff motivation and eliminated previous workforce shortages.

Trancom, Inc.

Yuko Kato

Trancom Manager