Case Study: Dole achieves self-service business intelligence with WingArc Dr Sum

Dole - Customer Case Study

Dole, a multinational agricultural corporation, faced a significant challenge in managing its business intelligence data. The company was burdened by a manual reporting process that involved generating over 370 individual Excel reports using macros, which placed a heavy load on its IT team and hindered timely access to crucial sales performance data. To address this, Dole turned to vendor WingArc and implemented its Dr Sum EA solution.

WingArc's solution replaced the manual reporting with a standardized, self-service data environment. This allowed Dole to open its sales and budget data across the entire company without restrictions, enabling employees to flexibly aggregate information from any perspective. The results were substantial: nearly 200 employees adopted the self-service tool, and over 80% of data requests were handled by end users themselves, eliminating the need for IT to generate reports and making Dr Sum EA an indispensable business tool.

Dole

Masaru Oizumi

Manager of IT Planning and Business Applications