Case Study: Metro achieves greater ocean freight visibility and data reliability with Windward Maritime AI

How Metro shipping increased their OFV & data reliability with Maritime AI™

Metro Shipping, a leading UK logistics provider, faced significant challenges in ocean freight visibility and data reliability. They needed to provide accurate, real-time container tracking and ETA predictions to their customers but found that existing solutions only automated data gathering without improving accuracy. This forced them to invest extensive manual resources to chase answers, making it difficult to maintain their high standard of customer service.

Windward implemented its Maritime AI-powered Ocean Freight Visibility solution for Metro. This provided actionable insights and highly accurate ETA predictions by fusing data from multiple sources. The results included a major increase in operational efficiency, allowing Metro's team to manage by exception and focus on proactively solving customer issues. This significantly reduced manual processes, cut dwell times and demurrage costs for their customers, and deepened client relationships.

Metro

Simon George

Technical Solutions Director