Case Study: Europa Air & Sea boosts efficiency and tracking accuracy with Windward

Europa Air & Sea Improves Efficiency, Tracks Accurately with Windward

Europa Air & Sea, a UK-based multinational freight forwarder, faced significant efficiency challenges due to an unreliable transportation management system and an API data provider that delivered inaccurate carrier data. This forced their operators to spend excessive time manually tracking shipments and validating information, threatening their high customer service standards. Seeking a trustworthy single source of truth for maritime shipment management, they turned to Windward's Ocean Freight Visibility solution.

By implementing Windward's solution, Europa Air & Sea achieved substantial operational improvements. The Windward platform provided highly accurate ETA predictions and the widest carrier coverage, which was quickly adopted as the reliable source of truth. The results included saving each operator 12.5 hours per month, a 90% reduction in demurrage fees due to bad arrival times, and a significant drop in customer service tickets, all leading to greater efficiency and happier customers.

Europa Air & Sea

Angus Hind

Freight Director