Case Study: DSV improves ETA accuracy and shipment visibility with Windward Ocean Freight Visibility

DSV Israel Transforms Operations with Windward Ocean Freight Visibility

DSV Israel, a leading logistics and supply chain management company, faced significant challenges with ocean freight visibility. Their teams were spending excessive time manually tracking shipments across multiple carrier websites, leading to operational inefficiencies and a lack of accurate, timely information for customers. To address this, they partnered with Windward and implemented its Ocean Freight Visibility solution.

Windward provided a management-by-exception approach, delivering a daily automated report with accurate ETAs and AI-generated reasons for delays. This solution enabled DSV Israel to improve its ETA accuracy from 30% to 80%, saving the team countless hours and drastically reducing customer service tickets. The partnership enhanced customer satisfaction and allowed DSV to focus on strategic operational improvements.

DSV

Sigal Mannheim-Katzovich

Chief Executive Officer