Case Study: Westcoast Tool Sales & Service Ltd. streamlines service, inventory, and accounting with Windward Software

Westcoast Tool Sales & Service Ltd. cuts invoices from 4 hours to 20 minutes with Windward Software

Westcoast Tool Sales & Service Ltd., a major tool distributor and repair facility, was struggling to manage its growing business with manual processes. Their key challenge was finding an integrated software solution to handle their service division, inventory, and purchasing. After researching the market in 2003, they selected Windward Software and implemented their System Five - OPE Edition product.

The solution from Windward Software provided total integration, using a single database to manage all areas of the business in real time. A key feature was the ability to generate claim tickets for their service repair center, which drastically improved item tracking. The results were significant, including a reduction in accounting staff from two full-time to one part-time employee. Additional measurable impacts included cutting invoice processing from 4 hours to 20 minutes and reducing weekly cheque runs from one day to under one hour.

Westcoast Tool Sales & Service Ltd.