Case Study: Westcoast Tool Sales & Service Ltd. streamlines service and operations with Windward Software

Westcoast Tool Sales & Service Ltd. - Customer Case Study

Westcoast Tool Sales & Service Ltd., a Vancouver-based distributor and repair center for major tool brands, needed a better way to manage its growing service operation, inventory, purchasing, and accounting. The company had been handling many of these functions manually, and its repair shop required a reliable way to track claim tickets, item ownership, repair status, and warranty details across hundreds of items at a time. Windward Software’s Windward System Five – OPE Edition was chosen to replace the fragmented process.

Windward Software implemented a fully integrated, single-database solution that connected point of sale, service, inventory, purchasing, receiving, payroll, accounting, and CRM in real time. The results included faster invoicing, which dropped from 4 hours to 20 minutes, weekly cheque runs reduced from one day to under an hour, and increased sales processing time cut from one day to 2 hours. Westcoast also reduced accounting staff from two full-time employees to one part-time person, while improving customer service and gaining better reporting, purchasing, and repair tracking.

Westcoast Tool Sales & Service Ltd.

Robert Hibbert

General Manager