Case Study: Tax Preparation Firm achieves scalable, always-available customer communications with Windstream Enterprise's OfficeSuite UC

Tax Preparation Firm - Customer Case Study

Tax Preparation Firm, a New York State business with 10 permanent employees that expands to nearly 200 seasonal staff and operates 20+ offices during tax season, faced severe scalability and phone-system challenges: unreliable lines, standalone office systems with no 4‑digit dialing, manual call forwarding, and difficulty managing local/long‑distance plans and emergency routing. To solve this, the firm turned to Windstream Enterprise and its OfficeSuite UC® service.

Windstream Enterprise implemented OfficeSuite UC® plus redundant circuits, high‑speed VPN connectivity with Barracuda firewalls and IP phones, and a centralized portal for call routing and auto‑attendants. The solution enabled four‑digit dialing, remote management of call groups, consistent access to client records across locations, and reduced phone bills. As a result, Windstream Enterprise delivered greater flexibility and scalability for seasonal peaks, improved productivity and uptime, ensured customer calls are answered and properly routed in any situation, and added network visibility and redundancy.