Case Study: Sunpack, Incorporated achieves reduced costs and improved bandwidth and voice service with Windstream Enterprise SD‑WAN and Hosted Voice

Sunpack Incorporated - Customer Case Study

Sunpack, Incorporated, a 30-employee manufacturing and distribution firm in Pensacola, Florida, relies on a single IT administrator and faced two key problems: insufficient data bandwidth (Windows 10 updates strained the network) and a discontinued phone system with costly part replacements. To solve these issues they engaged Windstream Enterprise and evaluated its offerings, ultimately choosing SD-WAN Concierge™ and a Hosted Voice solution.

Windstream Enterprise deployed SD-WAN Concierge™ and Hosted Voice as a bundled solution, increasing the data pipe (upgrading from 20 Mbps to 50 Mbps at minimal cost), adding hosted automated attendant for better after-hours coverage, and consolidating voice and data services. The outcome was reduced monthly costs, improved flexibility and capacity, measurable bandwidth gains, and notably responsive support from Windstream Enterprise (urgent network changes were handled within 30 minutes), leaving Sunpack, Incorporated with a scalable platform for future needs.

Sunpack Incorporated