Case Study: R&G Brenner achieves seamless seasonal scalability and reliable customer calls with Windstream Enterprise's OfficeSuite UC

R&G Brenner - Customer Case Study

R&G Brenner, a New York income tax preparation firm with $7.7M in annual revenue, 10 year‑round employees and nearly 200 seasonal staff that expands to 28 offices during tax season, was struggling with an unreliable, premises‑based phone system that couldn’t scale for extreme seasonal fluctuations. They needed centralized call routing, four‑digit dialing between locations, easier off‑season management and greater network reliability — challenges they brought to Windstream Enterprise and its OfficeSuite UC® solution.

Windstream Enterprise deployed OfficeSuite UC® along with dedicated circuits, Barracuda firewalls and high‑speed VPN connectivity to unify offices, enable IP phones and provide a portal for remote management, auto attendants and call routing. The implementation delivered centralized control, four‑digit dialing, increased redundancy and faster network performance, ensured customer calls are answered in any situation, improved productivity and seasonal scalability, and produced reduced phone bills across all 28 sites.

R&G Brenner

Louis Arena

General Manager