Case Study: Pediatric Healthcare Provider achieves improved resiliency and vendor consolidation with Windstream Enterprise

Pediatric healthcare provider modernizes network and voice technology to improve resiliency and consolidate vendors

Pediatric Healthcare Provider, a multi-site provider of alternative-site pediatric healthcare with 20+ locations across the U.S., was operating on legacy on‑premises voice systems, T1/POTS lines and multiple access vendors. The fragmented environment caused resiliency gaps, frequent outages, high costs, slow issue resolution and an overburdened IT team, so the organization turned to Windstream Enterprise to modernize and consolidate its network and voice technology using OfficeSuite UC, SD‑WAN, Secure eFax, cable + Cellular Broadband access and the WE Connect portal.

Windstream Enterprise deployed SD‑WAN with active/active cable and Cellular Broadband, migrated voice to OfficeSuite UC, replaced fax POTS with Secure eFax and centralized management through the WE Connect portal. The single‑vendor, fully managed solution virtually eliminated outages, automated trouble tickets, enabled extension‑to‑extension dialing to reduce long‑distance charges, removed costly T1 lines for significant cost savings, and freed the lean IT team to focus on strategic projects—often with Windstream Enterprise support responding within about 30 minutes.