Case Study: Midwestern University achieves reliable, cost‑effective UCaaS communications with Windstream Enterprise

Midwestern University - Customer Case Study

Midwestern University, a Midwest institution with 1,700+ students and a long history of innovation, faced an antiquated communications setup of more than 400 analog phones and a premises-based PBX that was costly, hard to manage, lacked failover protection, and required technicians to provision changes that could take two to three days. To modernize, the university selected Windstream Enterprise and its cloud-based UCaaS (Mitel UCaaS plus Internet/voice services) to replace the end-of-life system.

Windstream Enterprise implemented UCaaS with centralized online administration, dramatically cutting provisioning time from days to near real-time, improving uptime and call quality, and enabling “follow-me” numbering so extensions move with users. The Windstream Enterprise solution is fully supported, more cost effective, boosted productivity and collaboration (90% of users reported satisfaction), and allowed the university to decommission legacy systems while redeploying staff to higher-value tasks.

Midwestern University