Case Study: DeRoyal Industries achieves triple bandwidth, resilient cloud voice and better customer experience with Windstream Enterprise

Medical supplies manufacturer modernizes network and voice solutions to advance their mission

DeRoyal Industries, a U.S. medical supplies manufacturer with seven locations, was facing aging communications systems that threatened employee productivity and customer experience: discontinued TDM network service, limited bandwidth with no redundancy, an end-of-life PBX, outdated contact center technology, and difficult-to-manage services. To modernize its network and voice systems, DeRoyal turned to Windstream Enterprise for SD‑WAN Concierge™, cloud UCaaS, Contact Center as a Service (CCaaS), OfficeSuite HD Meeting®, and Professional Services.

Windstream Enterprise deployed SD‑WAN at all seven sites (with High Availability active/active at four), migrated roughly 800 seats to cloud UCaaS, implemented CCaaS across three contact centers (supporting 20–25 agents/day), rolled out OfficeSuite HD Meeting to 150+ daily users, and handled site surveys via Professional Services. The result: bandwidth increased threefold at no additional cost, network outages became rare, many PRI/POTS lines and PBX maintenance costs were eliminated, customer-facing operations (about 200 calls/day) became more reliable, collaboration and productivity improved, and IT shifted to a more proactive posture with measurable cost savings.

DeRoyal Industries

Raymond Sanders

I.T. Operations Manager