Case Study: Material Handling Firm achieves zero outages and faster application performance with Windstream Enterprise SD‑WAN

Material Handling Firm - Customer Case Study

Material Handling Firm, a Southeast U.S.–based company with 200+ employees and 10+ branch locations selling, leasing and servicing lift trucks and related products, was suffering frequent outages, no network visibility, slow application performance and could not deploy its planned aftermarket service automation (ASA). The company engaged Windstream Enterprise to evaluate and recommend networking options, including Windstream Enterprise’s SD-WAN Concierge™ and managed networking services.

Windstream Enterprise implemented SD-WAN Concierge™ as a hybrid WAN solution—raising MPLS bandwidth from 1.5 Mbps to 10 Mbps, adding bring‑your‑own‑broadband active/active failover, cloud Managed Network Security and WE Connect visibility—fully managing the environment. The deployment delivered zero network outages (including seamless failover during a two‑day fiber outage), greatly improved application uptime and staff productivity, and enabled the ASA rollout so field technicians now use tablets to provide faster, higher‑quality customer service.