Case Study: Leading Healthcare Provider achieves unified communications and improved patient experience with Windstream Enterprise

Improving patients’ lives with modern communications

Leading Healthcare Provider, which operates 60+ doctor offices and supports 500+ users, faced end-of-life PBX systems, expensive/unreliable POTS lines, fragmented vendors and an insufficient contact center. To modernize communications and improve patient experiences, they selected Windstream Enterprise to deploy OfficeSuite UC (UCaaS), OfficeSuite UC Contact Center Services and the WE Connect portal.

Windstream Enterprise executed a phased migration across all locations—delivering desktop phones, on-site training and CCaaS for 50+ agents—consolidating voice services to a single provider. The deployment eliminated PBX reliance, enabled disconnection of POTS lines (delivering significant cost savings), improved reliability, reporting, call routing and remote work capability, increased staff productivity and streamlined IT support, materially enhancing the patient experience.