Case Study: Rotten Robbie achieves secure, reliable payments and improved uptime with Windstream Enterprise SD‑WAN

How Rotten Robbie achieved customer and employee convenience with SD-WAN

Rotten Robbie, a fourth‑generation convenience retailer with 36 locations across Northern California, faced frequent network outages (as many as three per week), inconsistent security readiness, a complex PCI compliance process, and no reliable employee or customer WiFi. To address these challenges they turned to Windstream Enterprise for SD‑WAN and a suite of IP‑based services, including SD‑WAN Concierge™, Premium Managed Network Security (with SIEM), DDoS Mitigation, Secure WiFi & Analytics, Cloud‑Managed Switches, OfficeSuite HD Meeting®, and Cellular Broadband.

Windstream Enterprise implemented SD‑WAN with Premium MNS and SIEM for logging and PCI validation, deployed DDoS mitigation, added cellular broadband failover and higher‑bandwidth primary links, and rolled out secure guest/employee WiFi, cloud‑managed switches and OfficeSuite HD Meeting. As a result, Rotten Robbie achieved stronger security and PCI compliance, virtually eliminated complete outages that previously occurred up to three times per week (avoiding the associated thousands‑of‑dollars‑per‑hour losses), improved uptime and customer experience across all 36 locations, and gained real‑time visibility via Windstream Enterprise’s WE Connect portal.

Rotten Robbie

David Watson

IT Manager