Case Study: Access: Supports for Living achieves uninterrupted, HIPAA‑compliant patient connectivity with Windstream Enterprise

How one non-profit puts patients first with modern technology

Access: Supports for Living, a non-profit healthcare organization with 11 locations across nine New York counties and 2,000 employees, faced limited bandwidth, aging voice and contact-center systems, frequent network outages, lack of redundancy, and the need to meet HIPAA/PHI requirements. They turned to Windstream Enterprise for modern connectivity, communications and security solutions to protect patient care and enable cloud-based workflows.

Windstream Enterprise deployed SD‑WAN with active/active dual connections, Avaya UCaaS for 500+ users and Avaya CCaaS for 25 agents, Managed Network Security (MNS), and the WE Connect portal. As a result, network outages were eliminated, resiliency and bandwidth increased to support EHR cloud migration and multiple simultaneous telehealth sessions, patients now have 24/7 connectivity, and staff productivity and compliance confidence improved under Windstream Enterprise’s managed security and support.

Access: Supports for Living

Clifford Potts

Senior Vice President