Case Study: Access: Supports for Living achieves 24/7 patient connectivity and network resiliency with Windstream Enterprise

How one non-profit puts patients first with modern technology

Access: Supports for Living (Access) is a non-profit healthcare organization serving thousands of clients across 11 locations in New York with roughly 2,000 employees. Facing legacy data and voice systems that caused frequent outages, limited bandwidth, no redundancy, an aging contact center, and strict HIPAA/PHI requirements, Access turned to Windstream Enterprise for modern communications, security and management — including SD-WAN with active/active connections, Avaya UCaaS and CCaaS, Managed Network Security (MNS) and the WE Connect portal.

Windstream Enterprise deployed SD-WAN and dual active/active connections across all sites, eliminated network outages, increased resiliency and bandwidth to support cloud EHRs and multiple simultaneous telehealth sessions, and implemented Avaya UCaaS for 500+ users and CCaaS for 25 agents to enable 24/7 patient routing. MNS and the WE Connect portal added CSOC-managed security and operational visibility, yielding measurable impact: no network outages, continuous 24/7 connectivity for patients, improved productivity, and freed IT staff to focus on strategic initiatives.

Access

Clifford Potts

Senior Vice President