Case Study: Ephrata National Bank achieves resilient, high-bandwidth networking with Windstream Enterprise SD-WAN Concierge

How Ephrata National Bank invested in SD-WAN Concierge and their future

Ephrata National Bank (ENB), a 140‑year‑old community bank operating 14 branches, was struggling with an aging MPLS network that caused roughly half a dozen outages a year, limited bandwidth at some locations, an unreliable on‑premises voice system, and poor network visibility. As a longtime customer, ENB engaged Windstream Enterprise for a modern upgrade, selecting Windstream Enterprise’s SD‑WAN Concierge and related connectivity services to meet its need for near‑24/7 uptime and better cloud support.

Windstream Enterprise replaced MPLS with SD‑WAN Concierge using high‑bandwidth Ethernet as primary, cable broadband as secondary, and Cellular Broadband as a tertiary backup in an active/active configuration, and provided the WE Connect portal for centralized visibility. The Windstream Enterprise solution delivered significantly higher bandwidth and reliability, enabled a cloud‑based voice migration, made complete outages extremely rare (vs. roughly six per year), improved voice quality, reduced expenses, and freed IT staff from manual failover tasks.

Ephrata National Bank

Randy Covington

Senior Vice President, Information and Technology Officer