Case Study: Hospitality/Vacation Ownership Group achieves dramatic reduction in WiFi complaints and higher guest satisfaction with Windstream Enterprise

Hospitality/Vacation Ownership Group - Customer Case Study

Hospitality/Vacation Ownership Group, a global vacation ownership operator with 100+ properties, faced widespread guest WiFi complaints, no end-to-end LAN/WLAN/ISP visibility and insufficient redundancy as properties saw high device counts per unit. They engaged Windstream Enterprise to address these connectivity and reliability gaps using Windstream Enterprise’s Hospitality WiFi and circuit solutions.

Windstream Enterprise deployed secure, extended‑reach WiFi with redundant core components, improved engineering designs, SD‑WAN readiness, PAN support and centralized visibility/reporting. The result: guest WiFi complaints fell from about 15% to just 0.25% (only 5 issues reported in 2,000+ surveys), faster issue resolution and higher staff productivity, plus PCI‑DSS compliant protection and better outage prevention thanks to Windstream Enterprise’s solution.