Case Study: United Grocery Outlet achieves greater resiliency, faster connectivity and improved security with Windstream Enterprise

Grocery merchant implements connectivity and unified communications solutions to improve IT resiliency, connection speed and network security

United Grocery Outlet, a grocery merchant operating 40+ locations across six states, was burdened by legacy T1 networks and POTS phone lines, frequent outages that disrupted card payments, limited bandwidth and visibility, and an overworked IT team managing multiple vendors. The retailer turned to Windstream Enterprise for a single-partner modernization using SD‑WAN, OfficeSuite UC, Managed Network Security, LAN Services and the WE Connect portal.

Windstream Enterprise replaced T1s with an SD‑WAN architecture (primary cable plus cellular failover), deployed OfficeSuite UC handsets, cloud‑managed PCI‑compliant switches and MNS security, and centralized management via WE Connect. The result: significantly reduced downtime and trouble tickets, faster and more reliable connections, improved cybersecurity, elimination of POTS/T1 lines with comparable total cost, and a single-vendor model that eased the United Grocery Outlet IT team’s workload.

United Grocery Outlet

Michael Sola

Director of IT