Case Study: Goodwill Manasota achieves reduced downtime and superior customer experience with Windstream Enterprise

Goodwill Manasota - Customer Case Study

Goodwill Manasota, a non‑profit retail operation with 700+ employees across 40 locations, was struggling with frequent downtime, an obsolete on‑premises phone system, and the complexity of managing multiple vendors. To modernize their infrastructure and protect cloud‑based point‑of‑sale and security camera systems, they engaged Windstream Enterprise and evaluated solutions including SD‑WAN Concierge, OfficeSuite UC, Managed Network Security, and dual broadband connections.

Windstream Enterprise deployed SD‑WAN Concierge in an active/active dual‑broadband configuration, OfficeSuite UC to replace the legacy voice system, and Managed Network Security Cloud Premium, consolidating services under a single managed vendor. The result was a significant reduction in circuit failures and downtime, fewer help‑desk calls, improved cashier and customer experiences, and streamlined management via the WE Connect portal—creating a resilient, scalable technology model for Goodwill Manasota.

Goodwill Manasota

Gray Videnka

VP Information Services