Case Study: ERIK'S achieves zero downtime and higher bandwidth with Windstream Enterprise SD‑WAN Concierge

From gnarly wipeouts to rad freeriding with SD-WAN

ERIK’S, the Midwest’s leading bike, board and ski retailer with 30 stores across six states, was struggling with limited bandwidth, no network redundancy, unreliable POTS voice lines and a tiny IT team. To support its proprietary POS and centralized database and improve resiliency and voice quality, ERIK’S selected Windstream Enterprise and its SD-WAN Concierge™ managed SD‑WAN service.

Windstream Enterprise deployed SD‑WAN Concierge™ edges at every site with dual cable and cellular broadband (active/active or active/passive), two high‑bandwidth HQ links, and voice over SD‑WAN in a fully managed rollout with 24/7 monitoring via the WE Connect portal. The Windstream Enterprise solution eliminated POTS dependency, accelerated nightly data syncs, delivered reliable voice, eased IT management, and has produced zero network outages since installation across ERIK’S locations.

ERIK’S

Tim Curtin

VP/Manager Information Systems