Case Study: Leading Eye Healthcare Provider achieves 100% uptime and 50% faster call handling with Windstream Enterprise

Eye care provider implements SD-WAN, OfficeSuite UC and CCaaS to improve resiliency, performance and the patient experience

Leading Eye Healthcare Provider, an 11‑location metro-based eye care organization, was struggling with a legacy MPLS/T1 network, single internet links, outdated on‑premises voice systems and an inadequate contact center that caused frequent outages, long hold times and lost revenue. They partnered with Windstream Enterprise to modernize networking, voice and contact center capabilities using SD‑WAN, OfficeSuite UC and Windstream CCaaS (powered by Talkdesk), plus security and management services.

Windstream Enterprise replaced the T1/MPLS environment with active/active SD‑WAN and high‑bandwidth Ethernet, deployed OfficeSuite UC cloud phones over the new network, implemented Windstream CCaaS (Talkdesk), Cloud Connect, Managed Network Security, CSOC and the WE Connect portal for visibility. The result was reliable, resilient connectivity with 100% uptime, nearly 50% reduction in call wait times, more booked appointments and revenue, reduced agent stress and easier real‑time monitoring and management.