Case Study: Eustis Mortgage achieves 50% cost reduction and zero downtime with Windstream Enterprise (SD‑WAN & OfficeSuite UC)

Eustis Mortgage lends a fast, secure experience to hopeful homeowners

Eustis Mortgage, a family-run lender with 18 branches and two HQs, was struggling with a patchwork of legacy network and on‑premises voice systems, multiple vendors, limited bandwidth and resiliency, and slow, backhauled Internet that hampered loan processing. To simplify operations and modernize communications, Eustis engaged Windstream Enterprise to replace aging systems and consolidate services using SD‑WAN and OfficeSuite UC (among other managed services).

Windstream Enterprise implemented OfficeSuite UC with modern handsets and Teams integration, deployed SD‑WAN at all branches with active/active circuits at HQs, and rolled out cloud‑based Managed Network Security and the WE Connect portal for centralized management. The result: a 50% reduction in costs, zero reported network downtime with far fewer IT trouble tickets, consolidated service providers, improved bandwidth visibility and reporting, and better employee collaboration and customer experience.

Eustis Mortgage

Ray Rios

Chief Information Officer