Case Study: ERSA Court Reporters achieves uninterrupted client service and business continuity with Windstream Enterprise's OfficeSuite UC during Hurricane Sandy

ERSA Court Reporters - Customer Case Study

ERSA Court Reporters, a legal services firm with main locations in Philadelphia and Allentown, faced unreliable phone service, surprise maintenance charges, and no business continuity plan—risks that threatened operations when Hurricane Sandy approached. To stabilize costs and guarantee connectivity, ERSA selected Windstream Enterprise and its cloud-based OfficeSuite UC solution.

Windstream Enterprise deployed OfficeSuite UC with softphones and toll-free number failover so employees could answer calls from home; as a result ERSA answered every client call the week Hurricane Sandy hit, maintained revenue and client trust while competitors closed, eliminated surprise fees, and achieved reliable mobility and business continuity.

ERSA Court Reporters

Laura Grosso

President