Case Study: Friendship Community Care achieves 100% network and voice uptime with Windstream Enterprise

Empowering care for seniors and persons with special needs through IT connectivity and unified communications

Friendship Community Care (FCC), a 48-location healthcare provider for seniors and persons with special needs, was hampered by an unreliable legacy network and multiple on‑premises PBX systems from more than ten vendors, creating frequent outages, complex vendor management, and over 100 monthly invoices. FCC brought in Windstream Enterprise to modernize and simplify operations using SD‑WAN, Cellular Broadband, OfficeSuite UC®, and the WE Connect portal to achieve continuous, reliable service.

Windstream Enterprise implemented a dual‑access SD‑WAN with cellular backup, consolidated all access and billing, and replaced legacy PBXs with OfficeSuite UC® managed through the WE Connect portal. The deployment delivered 100% network and voice uptime, eliminated phone outages, reduced Tim Ollie’s administrative burden to a single vendor contact and invoice, and produced roughly 20% overall cost savings while improving operational efficiency and care delivery.

Friendship Community Care

Tim Ollie

Network Engineer