Case Study: Casual Dining Restaurant achieves zero switch outages and 50% cost savings with Windstream Enterprise

Casual Dining Restaurant - Customer Case Study

Casual Dining Restaurant, a U.S. corporation and global franchise with 250+ U.S. locations, was struggling with frequent switch outages, expensive and unreliable T1/MPLS access, burdensome BYOB cable management, limited switch visibility, and the complexity of multiple technology vendors. They engaged Windstream Enterprise to replace the fragmented stack and support their digital dining initiatives (table-side payments, server tablets, guest WiFi) using a Fortinet-based solution including Fortinet Secure SD-WAN High Availability, Fortinet Managed Network Security, Fortinet LAN Services (Secure WiFi & Analytics and Cloud‑Managed Switches), plus Remote Reboot Service, Cable & Cellular Broadband and the WE Connect portal.

Windstream Enterprise implemented the full Fortinet stack, migrated sites to dual broadband (cable + cellular backup), provided managed power/remote reboot capability, and consolidated management in the WE Connect portal. The result: switch outages eliminated, full visibility and co‑management of network devices, improved guest experiences, and streamlined vendor management — with measurable impact including zero switch crashes at Cloud‑Managed Switch sites and a reported 50% overall cost reduction.