Case Study: Transnetyx eliminates network downtime and boosts productivity with Windstream Enterprise

Biotech organization strengthens the lifeline of their business with modern, IP-based network and collaboration solutions

Transnetyx, a Memphis-based biotech focused on automated genetic testing, was constrained by legacy PBX and single-threaded network solutions, limited bandwidth and redundancy, repeated outages, and the overhead of managing multiple providers. They engaged Windstream Enterprise to modernize connectivity and collaboration using SD-WAN Concierge, OfficeSuite UC, Contact Center as a Service (CCaaS) and WE Connect.

Windstream Enterprise implemented SD-WAN Concierge (active/active) with a direct Azure connection, deployed OfficeSuite UC (100+ extensions and 60+ softphones), rolled out CCaaS for 19 agents, and provided WE Connect for unified monitoring and management. The result: network outages eliminated, higher bandwidth/resiliency and application performance, improved remote productivity and collaboration, and a single managed provider so Transnetyx’s IT team can focus on strategic initiatives — with measurable outcomes including zero downtime and full cloud-based voice and contact-center capabilities.

Transnetyx

Antonio Taylor

Director of Technical Services and Infrastructure