Case Study: Koeppel Auto Group achieves accelerated digital transformation and unified voice with Windstream Enterprise

Auto Group accelerates digital transformation with new network and voice solutions

Koeppel, an auto group operating five dealerships in Queens, New York, faced end-of-life PBX systems, phones lacking modern features, a legacy TDM network with no redundancy, frequent voice outages, and the burden of separate, hard-to-manage network and voice services. To accelerate its digital transformation and improve communications for sales staff and customers, Koeppel engaged Windstream Enterprise for a modern network and voice solution.

Windstream Enterprise deployed OfficeSuite UC® across all five locations (over 300 phones), the WE Connect portal for centralized management, and SD‑WAN with fiber Ethernet in an active/active configuration to carry voice and data. The implementation unified voice across dealerships, eliminated frequent outages, improved voice and data performance and resiliency, simplified moves/adds/changes via WE Connect, and enabled Koeppel to disconnect most legacy POTS/tertiary access to realize cost savings.

Koeppel

Shaun Ramnath

Director of IT Operations