Case Study: Wright & Filippis achieves resilient network, faster EMR performance and fewer outages with Windstream Enterprise SD‑WAN & UCaaS

Accessibility healthcare provider Wright & Filippis rehab their legacy network and voice systems

Wright & Filippis, a family‑owned provider of prosthetics, orthotics and accessibility solutions with 32 clinics and about 390 employees, faced frequent site outages, a legacy MPLS network, slow cloud EMR performance and end‑of‑life voice systems that disrupted patient care. After evaluating options, Wright & Filippis engaged Windstream Enterprise for a managed networking and telephony refresh, including SD‑WAN Concierge and cloud voice services.

Windstream Enterprise implemented SD‑WAN Concierge with dual active/active fiber and cable connections, OfficeSuite UC/UCaaS and CCaaS for unified voice, and MNS Cloud Service for managed security and VPNs. The solution delivered significantly reduced outages, faster EMR and application performance, improved call center and remote‑work experiences, fewer helpdesk tickets and lower operating costs—allowing Wright & Filippis’ IT team to focus on strategic initiatives.

Wright & Filippis

Rob Chaney

Jr. Manager of IT