Case Study: Gusto boosts communication speed and clarity with Willow

How Willow Helps Gusto Founder Tomer London Lead More Clearly

The customer, Gusto, and its founder Tomer London faced significant challenges in managing internal communication across over 3,000 employees. He was burdened by a constant backlog of Slack threads and emails, which required hours of daily typing and led to stress and extended work hours. This communication overhead slowed down his momentum and decision-making processes.

The vendor, Willow, provided its voice-to-text software, which allowed the customer to dictate responses at a natural speaking pace. This solution enabled real-time messaging, eliminated the communication backlog, and returned valuable mental space. The measurable results included a 40% increase in communication efficiency, saving over 15 hours per week, and the complete elimination of end-of-day catch-up work.

Gusto

Tomer London

Founder