Case Study: Sloane Automotive Group boosts review performance with Widewail reputation management

Widewail Boosts Sloane Automotive Group's Regional Performance and Impresses OEMs with Standout Success

Sloane Automotive Group, a family-owned operator of seven dealerships, needed a new reputation management vendor. Their previous provider lacked the proactive communication and dedication to customer service they required. They partnered with Widewail to get more reviews and better respond to feedback across review sites and social media.

Widewail implemented its Invite, Engage, and Engage Plus products. This solution generated over 5,600 reviews in one year, achieving a 4.7-star average rating and a negative sentiment rate of just 7%. The improved performance was so significant that Sloane's manufacturers, including BMW and Toyota, consistently praised their review quality. Widewail's managed services also freed up Sloane's team by handling thousands of custom review responses.

Sloane Automotive Group

Topher Liddle

Marketing Director