Case Study: The Kowalis Family of Dealerships achieves a 403% increase in review volume with Widewail

The Kowalis Automotive Group Sees Quick Returns with Engage and Invite

The Kowalis Family of Dealerships faced a challenge where their happy customers were not sharing their positive experiences online, leading to a disproportionately negative online reputation across platforms like Google and Facebook. To address this, they partnered with Widewail to implement a consistent strategy for review generation and response using the vendor's products.

Widewail’s solution combined its Invite software for review generation with its Engage service for review management and response. This approach yielded significant, fast returns for the dealership group. The results included a 483% increase in review volume over 60 days and an 82% reduction in negative sentiment over 120 days, successfully elevating the voice of their satisfied customers.

The Kowalis Family of Dealerships

Cody Kowalis

Marketing Manager