Case Study: Lexus dealership boosts review volume by 185% with Widewail

Lexus Dealership Increases Review Volume by 185% in First 90 Days with Invite

A Maryland Lexus dealership partnered with Widewail to address its challenge of increasing online review volume and improving overall customer sentiment. Their focus on providing a luxury customer experience was at odds with their internal inability to efficiently manage and generate reviews, which was impacting their local SEO and consumer perception.

The dealership implemented Widewail's Engage and Invite products for review management and generation. The results were significant, with Widewail helping to achieve a 185% increase in total review volume within 90 days. Furthermore, the percentage of negative reviews dropped dramatically by 75%, falling from 20% to just 5% of all reviews, while their SMS campaign achieved an impressive 34% conversion rate.

Lexus