Case Study: Koons Automotive Group achieves 633% more reviews in 3 months with Widewail

Koons Automotive Sends 67,820 SMS Review Requests Growing New Review Volume by 633% in 3 Months Using Widewail’s “Invite” Solution

Koons Automotive Group, a large automotive dealer with 23 locations, faced the challenge of significantly increasing customer review volume and managing online sentiment across its widespread operations. They partnered with Widewail, with whom they had an existing relationship using the "Engage" review response service, to address this need.

Widewail implemented its "Invite" SMS-based review generation solution across all Koons locations. The results were a 633% increase in new review volume within three months, a rise in their average Google star rating from 4.2 to 4.5, and a decrease in negative reviews. In total, Widewail's system successfully sent 67,820 text message review requests to achieve this impactful growth.

Koons Automotive Group

Jake Barron

Marketing Director