Case Study: Bud Brown Volkswagen boosts reviews and protects its reputation with Widewail

Bud Brown Volkswagen - Customer Case Study

Bud Brown Volkswagen, a dealership in the Kansas City area, wanted to establish and protect its industry reputation while using its team’s resources more efficiently. Their challenge was to address every piece of customer feedback to maintain a best-in-class experience. They partnered with Widewail to use its reputation management tools, including the Invite and Engage products.

Widewail's solution involved generating reviews with Invite and crafting custom, sincere responses to all feedback with Engage. This approach led to a 52% increase in review volume and a 33% decrease in negative sentiment. The dealership also saw a 70% increase in website traffic from Google Business Profile, allowing the team to operate more efficiently and save time and money while Widewail managed their online reputation.

Bud Brown Volkswagen

Phil Brown

President