Case Study: BH Management boosts reviews and streamlines reputation management with Widewail

BH National Property Management Group Leads Industry with Centralized Reputation Strategy

BH Management, a national property management group, sought to improve its online reputation and increase review volume as part of a wider centralization effort. The company partnered with Widewail to address these challenges using their Invite, Engage, and Engage Plus products for automated review solicitation and managed response services.

Widewail's solution enabled BH to send SMS review requests at key resident touchpoints and provided a team to respond to reviews swiftly. The results were significant: BH saw a 53% year-over-year increase in review volume, an average rating rise from 4.1 to 4.3 stars, and a 22% reduction in negative sentiment. Widewail's team also authored over 17,000 responses on BH's behalf with an average business-hour response time of two hours.

BH Management

Brynna Nugent

Marketing Strategist, Social Media & Reputation Management